Good customer service is common sense

Good customer service  is common sense  To deliver the best, go back to t he basics  By Daniela Guido Corporate Communicator 

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Présentations, Business, Anglais

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Pages: 21

Lectures: 79

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Good customer service  is common sense  To deliver the best, go back to the basics  By Daniela Guido Corporate Communicator 

Par TeleFaction

Good customer service is common sense

Good customer service is common sense To deliver the best, go back to the basics By Daniela Guido Corporate Communicator

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Multimédia, Business, Anglais

Par TeleFaction

Pages: 21

Lectures: 6

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Good customer service is common sense To deliver the best, go back to the basics By Daniela Guido Corporate Communicator

Par TeleFaction

Good customer service is common sense

Good customer service is common sense To deliver the best, go back to the basics By Daniela Guido Corporate Communicator

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Brochures, Business, Anglais

Par TeleFaction

Pages: 21

Lectures: 14

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Good customer service is common sense To deliver the best, go back to the basics By Daniela Guido Corporate Communicator

Par TeleFaction

Pitfalls in Customer Surveys

“Our customer satisfaction doubled in comparison to last year”. “Our customers are the most satisfied throughout the industry”. “95% of our customers...

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Magazines, Business, Anglais

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Pages: 4

Lectures: 15

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“Our customer satisfaction doubled in comparison to last year”. “Our customers are the most satisfied throughout the industry”. “95% of our customers consider our service excellent”. >>> Everyone has heard those statements and of course they sound good, but are they really valid? The truth is that in fact many... Plus

“Our customer satisfaction doubled in comparison to last year”. “Our customers are the most satisfied throughout the industry”. “95% of our customers consider our service excellent”. >>> Everyone has heard those statements and of course they sound good, but are they really valid? The truth is that in fact many empirical studies are not valid. In many cases, basic rules of empirical research are ignored, results often become eyewash leading to misinterpretations and wrong (re-)actions. The following article describes the most common empiric pitfalls and shows how these can impede the right course of direction. Moins

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