Virtual Reference Bibliography
General Topics
Bodner, S.
(2009).
Virtual Reference Reflections.
Journal of Library Administration, 49(7), 675-685.
Breitbach, W.
, & DeMars, J.
M.
(2009).
Enhancing Virtual Reference: Techniques and Technologies to
Engage Users and Enrich Interaction.
Internet Reference Services Quarterly,...
Plus
Virtual Reference Bibliography General Topics Bodner, S. (2009). Virtual Reference Reflections. Journal of Library Administration, 49(7), 675-685. Breitbach, W. , & DeMars, J. M. (2009). Enhancing Virtual Reference: Techniques and Technologies to Engage Users and Enrich Interaction. Internet Reference Services Quarterly, 14(3/4), 82-91. Buckley, C. E. (2006). Golden Rule Reference: Face-to-Face and Virtual. Reference Librarian, 45(93), 129-136. Cogo, E. (2009). Libraries Demonstrate Low Adherence to Virtual Reference Service Guidelines. Evidence Based Library and Information Practice, 4(2), 152-154 MURL: E-Journal Full Text. Dawson, J. (2006). Digital versus Non-Digital Reference. Public Libraries, 45(3), 66. Eakin, L. , & Pomerantz, J. (2009). Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services. portal: Libraries & the Academy, 9(1), 133-164. Farmer, L. S. J. (2009). The Life Cycle of Digital Reference Sources. The Reference Libra
Moins
Par Megan O'Karma
Microsoft Word
Publiée le 16 Nov. 2010
Pages: 5
Lectures: 18
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Library and Information Science Job Listings & Networks
Listservs
LIBREF (Discussion of Library Reference Issues)
DIG_REF (Discussion of Digital Reference Services)
JESSE (Discussion of Library and Information Science education issues)
ILI-L (Information Literacy Instruction Discussion List)
CAPHIS (Consumer and Patient Health...
Plus
Library and Information Science Job Listings & Networks Listservs LIBREF (Discussion of Library Reference Issues) DIG_REF (Discussion of Digital Reference Services) JESSE (Discussion of Library and Information Science education issues) ILI-L (Information Literacy Instruction Discussion List) CAPHIS (Consumer and Patient Health Inforamtion Section) FAFLRT (The Federal and Armed Forces Libraries Round Table) DIGLIB (Intl Federation of Library Associations & Institutions forum on digital library creation) Websites American Library Association JobList American Association of Law Libraries Career Center American Association of School Librarians: Recruitment to School Librarianship Association of Research Libraries Career Resources Art Libraries Society of North America Career Opportunities Medical Library Association Career Resources for Medical Librarians Music Libraries Association Employment and Education Public Library Association Careers in Public Libraries Special Libraries Associati
Moins
Par Megan O'Karma
Microsoft Word
Publiée le 15 Nov. 2010
Pages: 2
Lectures: 2
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ipl2: Information You Can Trust
http://www.
ipl.
org
Procedures for Mucking Simplified
for the Ask an ipl2 Librarian online reference service
Reference Administrator Volunteers
Responsibilities.
Ref Admins (RAs) process all questions that come in during their shift
(these are called the “Incoming” questions).
Diligent...
Plus
ipl2: Information You Can Trust http://www. ipl. org Procedures for Mucking Simplified for the Ask an ipl2 Librarian online reference service Reference Administrator Volunteers Responsibilities. Ref Admins (RAs) process all questions that come in during their shift (these are called the “Incoming” questions). Diligent work in the Incoming category provides a stream of questions for participating students who, through their coursework, are working to meet the needs of users while meeting their assignment deadlines! QRC Categories Ready Reference Questions TBA: Questions in this category should be answered by providing resources that contain specific facts. Research Questions TBA: Questions in this category should receive answers in the form of sources where patrons can research their topic themselves. Rescue Reference Questions TBA: Questions in this category need to be "rescued. " Types of questions found in this category are: • ManyQ: patron has submitted mu
Moins
Par Megan O'Karma
Microsoft Word
Publiée le 3 Nov. 2010
Pages: 9
Lectures: 9
Téléchargements: 0
Working with RJDPs
This training offers an explanation of common terms, what an rjdp question is and
how to compose an answer.
We’ll begin with an explanation of helpful terms.
Important Terms: Explanation:
need-by date When submitting a question, the user specifies a date when the
answer is needed on the Ask an ipl2...
Plus
Working with RJDPs This training offers an explanation of common terms, what an rjdp question is and how to compose an answer. We’ll begin with an explanation of helpful terms. Important Terms: Explanation: need-by date When submitting a question, the user specifies a date when the answer is needed on the Ask an ipl2 Librarian form rjdp “Rejected due to date passed” – Need by date is within 24 hours, so the tag “rjdp” is automatically assigned by QRC (and is visible on the subject code area of the user’s question) QRC The software that runs and stores the ipl2’s question-answering service. ipl2 Policies Policies developed by the ipl2’s Fellows (Faculty and Deans who participate in the ipl2’s consortium), to ensure a high standard of answers for ipl2 users in a format that is accessible. TBA Categories “To Be Answered” categories are Ready Reference, Research and Rescue Reference. These are the areas used by most LIS students and volunteers. Incoming Catego
Moins
Par Megan O'Karma
Microsoft Word
Publiée le 3 Nov. 2010
Pages: 3
Lectures: 8
Téléchargements: 1
Sludge Training
An Approach for Answering Questions Trickier than the “Average” ipl2 Question
Table of Contents
1.
What is Sludge?
2.
How do you answer Sludge?
i.
Number of Sources
ii.
Referrals
iii.
Point to other libraries
iv.
Point to print/subscription sources
v.
Explain your search
vi.
Basic sources...
Plus
Sludge Training An Approach for Answering Questions Trickier than the “Average” ipl2 Question Table of Contents 1. What is Sludge? 2. How do you answer Sludge? i. Number of Sources ii. Referrals iii. Point to other libraries iv. Point to print/subscription sources v. Explain your search vi. Basic sources vii. Non-answers viii. Requesting help 3. Where do you find Sludge questions in QRC? 4. Sample Sludge Questions: One, Two 1. What is Sludge? Sludge questions are those which have reached their "due" date at the ipl2, those which are 5-7 days old, or (when we don t have many students or volunteers answering questions) those which need to be cleared out to make way for new questions. The ipl2 strives to answer all questions within one week, and we do our best to try and meet dates by which our users requested needing a response. While we cannot always meet these deadlines, sludge is our way of providing more efficient service. Sludge
Moins
Par Megan O'Karma
Microsoft Word
Publiée le 3 Nov. 2010
Pages: 4
Lectures: 4
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Digital Reference Service Student and Volunteer Training Manual
http://training.
ipl.
org/div/backroom/refvols/students/[8/17/2010 1:21:59 PM]
You can download the Training
Manual in its entirety or view it as a
wiki:
Training Manual (pdf) (size 1 MB)
Training Manual (wiki)
If you do not have a PDF reader,
download the Foxit...
Plus
Digital Reference Service Student and Volunteer Training Manual http://training. ipl. org/div/backroom/refvols/students/[8/17/2010 1:21:59 PM] You can download the Training Manual in its entirety or view it as a wiki: Training Manual (pdf) (size 1 MB) Training Manual (wiki) If you do not have a PDF reader, download the Foxit Reader or Adobe Reader. Welcome to ipl2. In this training, you will find information for students and volunteers answering questions for the Ask an ipl2 Librarian Digital Reference Service, links to documentation on how to use QRC, ipl2 Answering policies, etc. Overview, Standards, and Expectations Instructions for the Five Training Steps Getting Help During Your ipl2 Experience Module 1: The Six Mandatory Elements Module 2: The Reference Interview Module 3: Working with QRC, the Question Answering Interface Module 4: Locating Sources and Search Techniques Module 5: Evaluating Sources Module 6: Responding to Questions Submitted By Yo
Moins
Par Megan O'Karma
Document Adobe PDF
Publiée le 3 Nov. 2010
Pages: 55
Lectures: 64
Téléchargements: 0
Providing Feedback on Question Answering for Ask an ipl2 Librarian
As patron “thank you’s” are received for only a small fraction of the total number of answered
questions, many reference students are left wondering: How am I doing?.
This training
introduces guidelines for mentors responding to students’ requests for...
Plus
Providing Feedback on Question Answering for Ask an ipl2 Librarian As patron “thank you’s” are received for only a small fraction of the total number of answered questions, many reference students are left wondering: How am I doing?. This training introduces guidelines for mentors responding to students’ requests for feedback on answered questions. If you have any questions about the guidelines outlined herein, or comments about this training, please don’t hesitate to contact us: ipl@drexel. edu Table of Contents 1. Providing Feedback a. Why provide feedback? b. Who may provide feedback? c. When to provide feedback? d. Where will this feedback be provided? e. What type of feedback to give (or not)? f. What to do if the answer provided to the patron is considerably problematic? 2. Process: How to Provide Feedback in QRC
Moins
Par Megan O'Karma
Microsoft Word
Publiée le 3 Nov. 2010
Pages: 7
Lectures: 0
Téléchargements: 0
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