Enhancing the Quality of Email Service by Streamlining the Email Reply Process
Emails are one of the fastest growing customer service channels that enables companies to trim down their cost.
Managing email conversation with customers demands processes that...
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Enhancing the Quality of Email Service by Streamlining the Email Reply Process
Emails are one of the fastest growing customer service channels that enables companies to trim down their cost.
Managing email conversation with customers demands processes that ensure speed, quality and consistency of
response at all times as sloppy email can rob a company of its credibility.
While allowing companies to cut operations
cost, email response gives customers quicker answers and solutions.
And one of the ways of enhancing the quality of the
email service is by streamlining the reply process.
How to streamline the email process?
Speeding up the process for delivering an appropriate answer is essential for meeting the SLAs that are established in
the email service as well as in customer experience management.
There are three ways – canned content, autosuggestions, auto-responses that help in reducing the time it takes to reply to an email.
Canned content
Canned content basically consists of
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